Sat Nav Expert

We want you to be 100% satisfied with your purchase. If, for any reason, you are not completely happy, you may return the item(s) within 30 days of receiving your order for a refund or exchange. To ensure a smooth process, please contact our Customer Support Team at returns@satnavexpert.com before initiating a return and provide the reason for your request.

How to Initiate a Return

  1. Contact Us: Reach out to our Customer Support Team at  returns@satnavexpert.com to request a return authorization.
  2. Approval: Once your return request is approved, package the item(s) securely.
  3. Shipping: Ship the item(s) back to us. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.

Refunds

  • Refunds will be processed to your original payment method within 2 business days after we receive and inspect the returned item(s).
  • Shipping costs are non-refundable.
  • Please allow up to 5 working days for your card provider to credit the amount back to your account.

Exchanges

If you would like to exchange your purchase:

  • Contact us with details about the item you’d like to exchange.
  • Once approved, return the item(s) following the process above.
  • We will dispatch the replacement once we receive and verify the condition of the returned item(s).

Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Contact us immediately at  returns@satnavexpert.com with details of the issue and any supporting images.
  2. We will provide further instructions for returning the item.
  3. Upon assessment, we will issue a replacement, exchange, or refund.

Please Note: Claims for damaged or defective items must be made within 30 days of the delivery date. Requests made beyond this period will not be accepted.

Return Address

To ensure efficient handling, please contact us first at  returns@satnavexpert.com, and we will provide you with the return address and instructions.

We are committed to providing you with a hassle-free experience and ensuring your satisfaction with every purchase. If you have any questions, don’t hesitate to reach out to us—we’re here to help!